Customer Help

Shipping Information

All orders are shipped via FedEx, unless otherwise directed by customer. Alaska, Canada and all other international shipments are shipped using the United States Postal Service.

Ground Shipping - Orders over $49
Free
Ground Shipping - Orders less than $49
$10
Ground Shipping - Alaska, Hawaii and Canada
$15
3-day Shipping
$20
2-day Shipping
$30
International Shipping (excluding Canada)
$55

If the shipping cost is more than the rates reflected above, we will contact you prior to processing your order.

No Sales Tax Information

Purchases shipped out of Washington state will not be charged sales tax on items. This applies only to purchases made via phone, fax or email and does not include equipment being rented.

 

Returns and Exchanges

Purchase Guarantee: The Whittaker Mountaineering Return and Exchange policy is designed to ensure our customer’s satisfaction with quality and fit of all products. 

We will gladly accept the return of new items (all tags included, unused, original packaging, unwashed, boot liners un-molded) within 90 days of the original shipment date of product for a full refund

We also accept returns for store credit on items that were purchased new, but have been used within 90 days of the original shipment date.

Items that have been purchased used have a 30 day return policy for either full refund or store credit.

Exchanges are welcome within 90 days

Food, gift cards, or load-bearing climbing equipment including products such as ropes, harnesses and carabiners are not eligible for return whether new, used, or for exchange. 

Simply contact us for a Return Services shipping label and we will send one over to you via email.  Upon return of the item, we will process the refund or store credit less $8.50 for the shipping label provided.  This offer only applies to customers in the contiguous United States.  You are welcome to ship returns or exchanges back to us with your own shipping label.  We will process the return within a couple days of receiving the package and the refund generally appears within 5-10 business days.

To return an item please use the following form:  Return Authorization Form.
(This pdf form can be saved to your desktop and filled out on your computer.)

If you have any questions, feel free to call us at 800-238-5756.

Ship returns to the following address:

UPS or Fed EX (recommended)
Whittaker Mountaineering
Attn: Returns
30027 SR 706 E
Ashford, Wa 98304

US MAIL
Whittaker Mountaineering
Attn: Returns
PO BOX W
Ashford, Wa 98304

Refunds on Sale Items

If you have purchased an item and it goes on sale (or further sale) after the purchase, we can refund you the price difference within two weeks (14 days) of the purchase date.

Price Match Policy

We are happy to price match for you as long as you find the identical product (size, color, season, style) on another site and both the competitor and we have the product in stock at the time of the order.  We also need the website link to locate the product on the competitor’s site to confirm that it is the same product.  We are unable to discount the product below 40% of its retail price and our policy does not allow for prices listed on auction sites such as eBay.  The price match cannot be combined with another current promotion.  Finally, the competitor must be located in the United States.

Special Orders

Whittaker Mountaineering strives to have everything in stock that you need. However, if there is a certain item that you are looking for from one of our vendors, we can special order that item for you. Email us at info@whittakermountaineering.com with as much product detail product as possible and we will get back to you.

Gift Certificates

Available from $25 to $1000, gift certificates are great for those who are planning on climbing a mountain around the world and are so darn tough to shop for. They can be sent directly to the recipient and also can be used by phone. Give us a call at 800-238-5756.

Back Orders

We try to get all orders sent out the day they were ordered. However, there are instances where we are waiting for products from vendors and products are not available. We will notify you if there is a delay anticipated in shipment.

We are unable to ship the following brands internationally

Beko
Black Diamond
Mountain Hardwear
Mountain Safety Research
Cascade Designs
Patagonia
Petzl
Suunto
The North Face
Therm-a-Rest
La Sportiva

Privacy Policy

Read our Privacy Policy.

Contact Us

Whittaker Mountaineering
30027 SR 706 E
PO BOX W
Ashford, Wa 98304

Email address: info@whittakermountaineering.com
Phone: 800-238-5756
Fax: 360-569-2982