Customer Help

Shipping Information

All items are sent UPS, unless otherwise directed by customer. We like shipping with UPS because items are easily tracked, and once your item is boxed up and put on a UPS truck, you will receive an automatic email giving you a tracking number and estimated delivery. There is free shipping for all pre-tax orders over $49.00 and no coupon is needed; shipping charges will be deducted at time of checkout. All other orders are shipped by weight.

If shipping outside the continental United States, we will add a shipping charge to your order. We will contact you for approval of the shipping cost before processing your order.

Canadian and Alaskan customers: we regret that we cannot ship to P.O. Boxes. Please use a street address. If we are shipping to Alaska or Canada we will be adding a surcharge for shipping. If the amount is more then $15.00, we will notify you via email before shipping.

No Sales Tax Information

Purchases shipped out of Washington state will not be charged sales tax on items. This applies only to purchases made via phone, fax or email and does not include equipment being rented.

Returns and Exchanges

The Whittaker Mountaineering return and exchange policy is designed to ensure our customer's satisfaction with quality and fit of all products. We will gladly accept returns that are less then 30 days from the original date of purchase and are still in sellable condition including manufacturer's tags, labels, and boxes if applicable. Footwear may be returned only if it has not been worn outdoors. Footwear may not be returned if a liner has been molded even if the boot has never been worn outdoors. Climbing equipment and Food is non-returnable due to safety and liability purposes.

To return an item please use the following form:  Return Authorization Form.
(This pdf form can be saved to your desktop and filled out on your computer.)

If you have any questions, feel free to call us at 800-238-5756.

Ship returns to the following address:

UPS or Fed EX (recommended)
Whittaker Mountaineering
Attn: Returns
30027 SR 706 E
Ashford, Wa 98304

US MAIL
Whittaker Mountaineering
Attn: Returns
PO BOX W
Ashford, Wa 98304

Refunds on Sale Items

If you have purchased an item and it goes on sale (or further sale) after the purchase, we can refund you the price difference within two (2) weeks of the purchase date.

Special Orders

Whittaker Mountaineering strives to have everything in stock that you need. However, if you can not live without a certain item that we may not carry from one of our many fabulous vendors we can special order that item for you. Email us at info@whittakermountaineering.com with as much product detail product as possible and we will get back to you.

Gift Certificates

Available from $50 to $1000, gift certificates are great for those who are planning on climbing a mountain around the world and are so darn tough to shop for. They can be sent directly to the recipient and also can be used by phone. Give us a call at 800-238-5756.

Back Orders

We try to get all orders sent out the day they were ordered. However, there are instances where we are waiting for products from vendors and products are not available. If we have not shipped your product within 15 days we will notify you prior to shipping and pick up all related shipping charges.

When you add up the savings: 10% discount (for qualified individuals) + free shipping + no sales tax on purchases shipped out of WA, we think you will agree, Whittaker Mountaineering is the place to shop!

Privacy Policy

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Contact Us

Whittaker Mountaineering
30027 SR 706 E
PO BOX W
Ashford, Wa 98304

Email address: info@whittakermountaineering.com
Phone: 800-238-5756
Fax: 360-569-2982