Returns / Exchanges

Whittaker Mountaineering Return Policy

We strive to provide our customers with the highest level of satisfaction. If for any reason you are unsatisfied with your purchase, we will gladly accept eligible items for return or exchange in accordance with the detailed policy outlined below.

Items Eligible for Return

We accept returns of new, unused items that meet the following conditions:

• All original tags must be attached.
• Items must be in their original packaging, unwashed, and in new condition.
• Boot liners must be un-molded.

Exclusions:

The following items are not eligible for return:

• Clearance items.
• Food or consumables.
• Gift cards.
• Undergarments.
• Load-bearing climbing equipment (e.g., ropes, harnesses, carabiners) for safety reasons.
• Electronics (headlamps, batteries, GPS, watches, etc.)

Conditions for Return

To qualify for a refund or exchange:

• Items must be new, unused, and in original condition.
• All tags and packaging must be intact. Items missing tags or with damaged packaging may be subject to a 15% restocking fee.
• Food, underwear, load bearing climbing equipment (i.e carabiners, harnesses, ropes, etc.), and Clearance items cannot be returned at all, regardless of condition.

Return Window

• Items must be returned within 30 days of the original shipment date for a full refund to your original payment method.
• For exchanges or store credit, we extend the return window to 60 days from the original shipment date.
• Holiday Extension
• Purchases made between November 1 and December 31 are eligible for an extended return window to accommodate holiday shopping:
• Items can be returned for a refund until January 31.
• Items returned between February 1 and February 28 will be eligible for store credit only.

Return Options

You have two options for processing your product return:

1. Prepaid Return Shipping Label
2. We can provide a prepaid return shipping label via email.
3. The cost of the shipping label will be deducted from your refund amount.
4. Once the item is received and inspected, a refund will be processed.
5. Customer-Paid Return Shipping
6. You may ship the item back at your own expense to the following address: 30027 SR 706 ,Ashford, WA 98304

Exchanges

If you wish to exchange an item:

• We recommend placing a new order for the desired item as soon as possible to ensure it is available in our inventory.
• Follow the return process for the original item, and we will refund the purchase price upon receipt.
• Free Exchange Shipping: For customers exchanging items, we will waive the shipping cost for the replacement item.

Refunds

• Refunds will be issued to the original payment method after the returned item has been inspected and approved.
• Please allow 5-10 business days for the funds to appear in your account, depending on your financial institution.

Environmental Considerations

We are committed to reducing our environmental impact. To help with this effort:

• Customers are encouraged to consolidate returns into a single shipment whenever possible.
• Use eco-friendly packaging materials when returning items.

International Returns

• Returns and exchanges outside the contiguous United States may incur higher shipping costs.
• Refunds for international orders will not include original shipping fees.

Processing Time

• Returns will be processed within 2 business days of receiving the item at our facility.
• Customers will be notified via email once the return has been processed.

How to Initiate a Return or Exchange

If you would like to request a return, you can do so by going to your customer account and selecting "Request Return" on your order. Select the items you'd like to return, and if they meet our Returns & Exchanges Policy, we'll process them.

Please note that you must either pay to ship the returns yourself, or put in the "Return Notes" that you'd like us to send you a shipping label, and we'll deduct the shipping cost from your final return amount.

Alternatively, you can fill out the form below to initiate a return / exchange. A representative from Whittaker Mountaineering will follow up via email.

If you have any questions or need further assistance, please contact our customer service team at [email protected].

Whittaker Mountaineering has a 24 hour cancellation policy. Items that are no longer needed or wanted for your trip must be cancelled 24 hours prior to your reservation start date (Unless climbing with RMI Expeditions) in order to receive a refund for your rental purchase. Any pickup orders placed within 24 hours of the reservation start date are non-refundable. For any changes that may occur, you can contact the Rental Office via e-mail at [email protected] or by phone at (360) 569-2142 or 1-800-238-5756 at least 24 hours to you reservation start date.

Reservations can only be made for a maximum of 31 days.

PLEASE NOTE*

Once reservations are picked up and taken off of company property, the rental reservation becomes non-refundable.

All used items are sold AS IS and are not eligible for returns or exchanges. If you receive an item and believe it has been mis-categorized by tier, you have one week to email us. For details on what to expect from our Gear Cache used gear program click here. If you have any additional questions, shoot us an email, and we'll be happy to help you out!

All orders are shipped via UPS or USPS, unless otherwise directed by the customer. Alaska, Canada and all other international shipments are shipped using the United States Postal Service.

• Orders over $150 - Free Ground Shipping (Continental US)
• Orders less than $150 - $10 Ground Shipping
• Alaska, Hawaii, Puerto Rico and Canada- $40
• 3-day Shipping- $50
• International Shipping (excluding Canada) - $70

If the shipping cost is more than $25 above the rates reflected here, we will contact you prior to processing your order and will charge you the difference.

If you would like to place an order with us but need your items to arrive within a certain time/by a certain date, please give us a call!

Purchases shipped out of Washington state will not be charged sales tax on items.

We do! Local Pickup is a great option if you're planning on adventuring around Mount Rainier - you can choose Local Pickup as your delivery option at checkout, and we'll have your gear waiting for your when you arrive!

If a product you have purchased goes on sale within 7 days of your purchase, we are happy to offer you store credit for the difference. If your purchase meets the above criteria, fill out our contact form and we'll be happy to help.

Unless otherwise stated, promotions we have throughout the year exclude sale items, used items, rental items, and meal packages.

Available from $25 to $1000, gift certificates are great for those who are planning on climbing a mountain around the world and are so darn tough to shop for. They are issued as an e-Gift card and can be sent directly to the recipient via email.

Questions? Contact us here!