SMS and Email Marketing Terms

Last updated: October 2025

Welcome to Whittaker Mountaineering’s Messaging Terms. These terms explain how we use your contact information when you sign up for marketing emails or text messages (SMS/MMS) from us. They sit alongside our Privacy Policy and Terms of Service.

1. What You’re Signing Up For

When you opt in to receive messages from Whittaker Mountaineering, you’re agreeing to get:

• Promotional updates about new gear, sales, and rental offers
• Product or program reminders (like cart and gear list alerts)
• Exclusive content, event invites, and sustainability updates

We’ll only contact you through the channels you’ve explicitly chosen—email, SMS, or both.

2. Consent & Frequency

By subscribing, you consent to receive recurring automated messages at the contact details you provide.

• Consent is not a condition of purchase.
• Message frequency varies (we keep it reasonable—think useful, not spammy).
• Message and data rates may apply for SMS.
• You must be 18 years or older or have guardian consent to subscribe.

3. How to Opt Out

You can unsubscribe at any time:

• Email: Click the “unsubscribe” link at the bottom of any marketing email.
• SMS: Reply STOP to any text we send you. You’ll get one final confirmation message.
• Need help? Reply HELP or email us at [email protected].

Opting out of one channel (e.g., SMS) doesn’t automatically remove you from the other (e.g., email).

4. What We Collect & How We Use It

When you sign up, we collect your:

• Name
• Email address and/or phone number
• Consent record (date, time, and source)
• Engagement data (opens, clicks, replies)

We use this data to:

• Send relevant messages and offers
• Personalize your experience
• Improve our campaigns and communication frequency
• Maintain compliance records

We do not sell or rent your contact information. We share it only with our trusted service providers (like Klaviyo and Shopify) to run our marketing programs. See our Privacy Policy for full details.

5. Cart Reminders and Cookies

If you’ve opted into SMS or email, we may use cookies or similar tech to recognize when you’ve left items in your cart and send you one or two friendly reminders. You can manage cookie preferences in your browser or visit our Your Privacy Choices page to learn more.

6. Carrier & Delivery Disclaimers

We can’t guarantee successful or timely message delivery. Your mobile carrier isn’t liable for delayed or undelivered messages. Message frequency may vary depending on system conditions and promotions.

7. Changes to These Terms

We may update these Messaging Terms periodically. Any changes will appear here with a new “Last updated” date. Your continued subscription after updates means you accept the new terms.

8. Contact Us

Questions about this policy?

Email [email protected] or write to:

Quick Summary

• You choose which messages you want.
• We respect your inbox (and your phone).
• STOP ends texts. Unsubscribe ends emails.
• Message & data rates may apply.
• We don’t sell your info. Ever.